Shop FAQs - Your guide to buying a horse saddle
Shop FAQs | Pferdesadtel-Shop.de
Welcome to our FAQ page! Here you will find important information and answers to frequently asked questions about buying and using your new horse saddles from our shop. Our goal is to make your purchase as easy and pleasant as possible.
How can I purchase a saddle?
It's very simple. You can order it directly online from the shop. Simply put the desired item in the shopping cart and select the payment method. As soon as the saddle has been paid for, it will be ready for shipping. Shipping is free and takes place 2-3 working days after receipt of payment.
In Luxembourg I offer saddle service and come to your stable.
Can I test the saddle?
Yes, that is possible. You can test both new and used saddles for free for 30 days. All new saddles can be tested. However, it can sometimes be the case that your saddle already has minimal signs of wear. If you want a new saddle and do not want to test it, please state this when ordering.
How does the free trial work?
After purchasing the saddle online, you can test it for 30 days free of charge. You can put the saddle on the horse and try it out. The width of the gullet and the padding cannot be changed. If the saddle does not fit, send it back. You will be responsible for the cost of return shipping. You are liable for any additional signs of wear/damage.
Can I trade in my old saddle?
No. But you can give me your used saddle for sale. As soon as your saddle is sold, you will get your money.
Can I give you my used saddle for sale?
Yes. Please use the saddle placement form .
Do you also offer saddle adjustments?
Yes, in Luxembourg and the border area.
Can you advise me?
Sure, use WhatsApp or email and write exactly what you are looking for. Please send meaningful pictures of your horse. I will advise you and together we will find the right saddle for you and your horse.
Can I also pay in installments?
Yes, you can choose to pay in installments with PayPal.
Who can use PayPal installment payments?
In order to use PayPal installment payments, you first need a German PayPal account in which a bank account is stored and confirmed as a payment source.
Who do I sign a contract with? With the retailer or with PayPal?
You conclude the installment agreement with PayPal. This means that PayPal is the lender.
You can find further information here: https://www.paypal.com/de/webapps/mpp/paypal-instalments
How can I pay?
You can pay with Visa, PayPal, EC card or in advance.
Can I track the delivery of the saddle?
Shipping is insured via the Luxembourg Post Office. The tracking number will be sent to you by email.
What does "sold out" mean?
Sold out means that a product is currently no longer available. Of course, you can design and order a new saddle according to your wishes. Use the form or contact me via WhatsApp.